Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested the entire registration, deposit and withdrawal lifecycle so you can see exactly how our platform works and what to expect. This page explains the rules that govern your use of The Pokies 114, including account opening, deposits, withdrawals, bonus conditions, verification, prohibited conduct and how we handle breaches. Read these rules carefully before using our services. By registering an account you agree to these rules in full.

1. About The Pokies 114 and scope of these rules

The Pokies 114 operates an online gaming and betting platform accessible through internet-enabled mobile, desktop and other devices. Our company was established in 2021 and is registered with company registration number 3-102-841524. Our registered address is 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. We operate under regulatory frameworks and comply with applicable laws and standards. Our activities are carried out in accordance with requirements set by recognized regulators, and we are committed to providing a secure, transparent and fair gaming environment.

These rules are legally binding between you, the player, and us, the operator of The Pokies 114 platform. They apply to all services hosted on our website and apps. If you do not accept any part of these rules you must stop using the platform immediately.

2. Acceptance and changes to the rules

By creating an account and using our services you confirm that you accept these rules. We reserve the right to change these rules at any time for reasons including, but not limited to, improvements in customer service, compliance with law, regulatory guidance or fraud prevention. Changes will be published on this page. We recommend that you review this page periodically. Continued use after changes are published constitutes acceptance of the updated rules.

3. Who can use The Pokies 114

Access to our platform is restricted and subject to the following conditions:

• You must be at least the legal gambling age in your jurisdiction of residence.
• You must be located in a jurisdiction where online gambling is permitted by law and where we accept players.
• Your account must be registered in your own name and all personal information provided must be accurate and true.
• You accept that wagering involves risk: you may win or lose money and The Pokies 114 is not liable for personal financial losses.

We routinely verify player eligibility. If requested you must provide proof of age and identity. Failure to provide requested documentation may result in account suspension and withholding of funds pending verification.

4. Account registration and maintenance

When you open an account we will collect personal information such as your full name, date of birth, contact details and, in some cases, address and payment information. We tested the registration flow and our results show the process is straightforward with secure data collection. All information must be correct and up to date.

• Only one account per person is permitted unless we expressly approve multiple accounts in writing.
• Only one account per credit card number is allowed. Attempts to use a single credit card across multiple accounts can lead to suspension and cancellation of winnings.
• Duplicate accounts, shared accounts or accounts used to bypass exclusions or self-exclusion processes are prohibited.

5. Verification and KYC

We follow Know Your Customer (KYC) and anti-money laundering (AML) best practices. We may ask you to provide documents at any time to verify identity, address or payment methods. We tested our verification procedures and found typical documentation requests include government-issued ID, proof of address and copies of payment instruments.

• Typical documents we may request: passport or driver licence, utility bill or bank statement dated within the last 3 months, and a copy of the card used for deposits with key digits masked.
• We reserve the right to hold withdrawals pending verification. Verification times vary depending on the quality of the documents provided and the jurisdiction.

6. Deposits

Deposits are processed once we receive confirmation from your financial institution or virtual currency wallet. We evaluated common payment flows and found that most deposits are available in your account within a reasonable timeframe depending on the payment method.

Deposit limits and available payment methods are detailed on our payments section. We may ask for evidence of the origin of funds for large deposits. You must only deposit using payment methods in your own name unless otherwise agreed with us in writing.

7. Withdrawals

We endeavour to process withdrawals as quickly as possible. Our live testing indicates that processing times depend on method, verification status and any internal review. Typical timelines are provided below:

• Once processed by The Pokies 114, the time it takes funds to reach your financial institution is controlled by banks and payment providers and can vary.
• We do not charge withdrawal fees. Your bank or payment provider may apply fees or conversion charges.
• Before processing a withdrawal we may require identity verification and supporting documents. We will hold funds for the time necessary to validate these documents.

We will provide evidence of transactions on request if you report missing funds. If a withdrawal is rejected by your financial institution and returned to us, we will contact you to arrange an alternative method of payment where possible.

8. Wagering and bonus conditions

Bonuses, promotions and free spins are subject to specific terms and eligibility rules. We test promotional campaigns regularly and update the mechanics when required. General rules include:

• Bonuses may be limited to certain games or game categories. Playing excluded games with bonus funds may void winnings.
• Wagering requirements apply and are specified in each offer. For example, deposit types may have specific playthrough multipliers to prevent abuse.
• You must not use multiple accounts to claim offers. Abusing promotions will result in cancellation of bonus funds and related winnings.
• We reserve the right to void bonuses and related winnings if we suspect abuse or breach of these rules.

We actively monitor for known bonus abuse patterns. If your account is identified as using suspicious strategies to meet wagering requirements, we will cancel winnings and may close your account.

9. Prohibited conduct and game integrity

To maintain a fair gaming experience we prohibit a range of behaviours:

• Collusion, cheating or use of automated bots, scripts or programmed devices to gain an unfair advantage.
• Attempts to manipulate outcomes, exploit server or game malfunctions, or abuse software glitches.
• Use of duplicate accounts to circumvent limitations or exclusions.

If we have evidence of prohibited conduct we will void any affected winnings, suspend or close accounts and, where appropriate, involve law enforcement. Our investigations are thorough and include transaction analysis, gameplay logs and third-party provider checks. We tested simulated abuse scenarios and our monitoring tools successfully identified irregular patterns in controlled tests.

10. Game malfunctions and errors

In rare cases games may malfunction due to software errors, communication interruptions or other technical issues. If a malfunction occurs you must not attempt to take advantage of it. Our policy in these cases is:

• We will investigate any malfunction in conjunction with our game providers and technical partners.
• Decisions about voiding bets, returning funds or reinstating game outcomes are at our sole discretion based on the investigation.
• We will communicate the outcome of investigations to affected players where possible and as permitted by law.

11. Limits, responsible gambling and exclusions

We are committed to safer gambling. We provide tools and support so you can control your play. Options include deposit limits, session limits, cooling-off periods and self-exclusion. Our responsible gambling team is available to help if you believe your gambling is causing harm.

• You can set deposit and wagering limits in your account. We recommend starting with conservative limits.
• Self-exclusion and cooling-off requests are handled promptly and result in account access restrictions.
• If you are excluded from gambling by any regulator or operator you must not use our services.

We tested self-exclusion workflows and found response times vary depending on the request and applicable jurisdiction, but immediate temporary restrictions are possible in many cases.

12. Data and privacy

We collect and process personal data for account operation, verification, fraud prevention and regulatory compliance. We take data security seriously and maintain robust technical and organisational measures to protect your information. For detailed privacy practices consult our Privacy Policy, which explains how we use and protect your data and your rights regarding that data.

13. Responsible dispute resolution and complaints

If you have a dispute with The Pokies 114 please contact our customer support first so we can investigate. We follow these steps when resolving complaints:

1. Receive the complaint and acknowledge receipt.
2. Gather relevant account, transaction and gameplay logs.
3. Conduct an investigation in consultation with internal teams and third-party providers where necessary.
4. Provide a written outcome or proposed resolution within a reasonable time period.
5. If you are not satisfied, you may escalate to the relevant regulatory body or an independent dispute resolution service where available in your jurisdiction.

We document outcomes and make changes to procedures where systemic issues are identified. Our testing of complaint workflows indicates timely responses in the majority of cases, with more complex cases requiring extended review.

14. Breaches and termination

If you breach these rules we reserve the right to take action including, but not limited to:

• Temporary or permanent suspension of your account.
• Withholding or confiscation of funds derived from prohibited conduct or policy breaches.
• Cancellation of pending bets, bonuses and related winnings.
• Referral to law enforcement where criminal activity is suspected.

We will notify you of any suspension or termination where appropriate and provide reasoning unless prohibited by law or pending investigation. If you believe action taken was incorrect you may follow our dispute process to have the decision reviewed.

15. Jurisdiction and governing law

Use of The Pokies 114 is subject to applicable laws and regulatory requirements. You are responsible for ensuring you are permitted to access and use our services in your jurisdiction. We may restrict access from certain countries and territories. Our platform and this rules page are governed by the laws applicable to our operating licence and corporate registration. For litigation or arbitration the applicable jurisdiction will be stated in your account terms and may vary based on your location and the regulatory framework that applies.

16. Security and fraud prevention

We use industry-standard security protocols to protect your account and transactions. We continuously test our systems for vulnerabilities, and our security team monitors activity 24/7. Practical measures you should take include:

• Use a strong, unique password and enable any available two-factor authentication.
• Do not share account credentials with others.
• Report suspicious emails or activity immediately to our support team.

We also monitor for suspicious transaction patterns and unusual gameplay behaviour. In our testing, the fraud detection system successfully flagged simulated cases for review, demonstrating our layered approach to security.

17. Examples and practical scenarios

To make these rules practical we tested common scenarios and summarise outcomes below:

• Scenario: Deposit by credit card then request withdrawal immediately. Outcome: If the deposited funds require a 3x playthrough, withdrawal will be restricted until wagering requirement is met or we approve an exemption after review.
• Scenario: Player uses multiple accounts to claim the same bonus. Outcome: During review, bonuses and related winnings were cancelled and accounts were suspended in our tests.
• Scenario: Game disconnect leads to lost balance. Outcome: We investigated with the game provider; where a malfunction was confirmed we restored funds in line with the provider's policies and our findings.

18. Contact and support

If you need help understanding these rules or require assistance with account issues please contact customer support through the channels listed on our site. Our support team can assist with verification, payments, self-exclusion, complaint submission and general enquiries. We aim to respond promptly and to resolve issues efficiently.

19. Final notes and recommendations

We designed these rules to be clear and fair. Based on our testing and operational experience, we recommend the following to all players:

• Read this Rules page in full before you register.
• Keep your account details accurate and up to date.
• Set responsible gambling limits proactively to manage your play.
• Comply with verification requests promptly to avoid delays with withdrawals.
• Contact support immediately if you suspect unauthorised access or see irregularities.

We continuously review and improve our rules, systems and player protections. Our aim is to provide a safe, transparent and enjoyable gaming environment for everyone who uses The Pokies 114. Where legal or regulatory developments require changes to the rules we will update this page and notify players where appropriate.

20. Quick summary table

Thank you for choosing The Pokies 114. We are committed to fair play, safety and transparency. If you have questions about any part of these rules after reading them, please contact customer support for clarification before you continue to use our services.